kg9995 Privacy Policy

Personal Identification Information

When you register or create an account on kg9995, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile phone number
• National ID card or passport number (when identity verification is required)

Financial and Transaction Information

The following information is collected to process deposits and withdrawals on kg9995:

• Payment method type (bKash, Nagad, Rocket, Upay)
• Mobile banking number or account ID
• Transaction amount and date
• Transaction reference number

Usage and Activity Information

The following activity data is collected to improve your experience on the platform:

• Gaming history and betting activity
• Login time and session duration
• Preferred game categories and favourite games list
• Bonus claims and wagering history

Information Provided Directly

When you fill out a registration form on kg9995, update your profile, get help via live chat, or contact us by email, you provide information to us directly. This information is used only for that specific purpose.

Automatically Collected Information

When you browse our website, the following technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Operating system information
• Which pages you visited and how long you stayed
• Referral source (which link you came from)

Live Chat and Support Communications

When you contact us through our Bengali live chat support, logs of that conversation may be stored. This helps improve service quality and resolve disputes. Live chat is active 24 hours a day, 7 days a week, and support is provided in Bengali.

Service Operation and Improvement

kg9995 uses your information for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide a personalised gaming experience
• To manage bonuses and promotional offers
• To improve platform functionality

Security and Fraud Prevention

To protect you and other users, kg9995 actively analyses data to detect fraud, money laundering, and misuse. This includes:

• Detecting unusual transaction patterns
• Detecting possible attempts to create multiple accounts
• Preventing bonus abuse
• Preventing unauthorised access to accounts

Communications and Notifications

Using the contact information you have provided, we may send important account notifications, security alerts, and transaction confirmations. If you have agreed to receive promotional communications, information about new bonuses or games may also be sent.

SSL Encryption and Security Technology

All information transmitted on the kg9995 platform is secured using industry-standard SSL encryption technology. This means all data passing between your browser and our servers is encrypted and cannot be read by third parties.

Data Retention Period

Your information is stored under the following circumstances:

• All information is stored while the account is active
• After an account is closed, certain information may be retained for several years to meet legal obligations
• Financial transaction information may be retained for an extended period for audit purposes
• Information that is no longer needed is securely deleted

What to Do in the Event of a Security Breach

If your information is compromised for any reason, we will notify you as soon as possible and take the necessary steps to minimise the damage. If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately.

When We Share Information

kg9995 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to process transactions
• Game software providers: Providers such as Pragmatic Play, Spribe, JILI, and others may receive the information needed to operate gameplay
• Legal authorities: Information may be provided to meet valid legal orders or statutory requirements
• Technology service providers: Trusted partners for server hosting, cybersecurity, and technical support may access limited information under contractual terms

What We Do Not Do

• We do not sell personal information to advertising companies
• We do not share information with third parties for promotional purposes without your consent
• We do not share personal gaming information with social media platforms
• We do not use your information to create any profile about you without your knowledge

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. kg9995 uses the following types of cookies:

• Essential cookies: Required to maintain login status and ensure a secure connection — these cannot be turned off
• Performance cookies: Help improve the service by analysing which parts of the site are used most
• Functionality cookies: Remember your preferences (such as language selection)
• Security cookies: Prevent fraud and cross-site request forgery (CSRF)

Cookie Controls

You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some important features to stop working correctly.

Right to Access Your Information

You have the following rights and can contact us at any time to exercise them:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances you can request that your information be deleted (though this may not be possible if legal obligations apply)
• Right to restrict processing: In certain cases you can request that the processing of your information be limited
• Right to data portability: You can request your information in a structured, commonly usable format

Right to Withdraw Consent

If you have previously given consent to a specific type of information processing, you can withdraw that consent at any time. Withdrawing consent does not affect the validity of processing carried out before the withdrawal.

Age Verification for 21 and Over

kg9995 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors or operate any services for them.

Age is verified at the time of registration. If we learn that information has been collected from a minor, we will delete that information immediately and the associated account will be closed.

Updates and Revisions

kg9995 may update this privacy policy from time to time. This may be necessary due to service improvements, adoption of new technology, or legal changes.

In the case of significant changes, we will notify you by email or through a clear notice on the site. If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision. It is recommended that you review this policy regularly.

Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: Bengali support available 24 hours, 7 days a week
• Email: [email protected]

We take all privacy-related requests seriously and try to respond as quickly as possible. The security of your information is our top priority.

Related Policies & Information

Please also read our other policies and informational pages:

• Terms & Conditions — Complete terms of service use
• Responsible Gaming — Build healthy gaming habits
• FAQ — Find answers to common questions
• About Us — Learn more about kg9995